Shipping & returns
Made to order
Every piece is made when you order, so it takes a little longer than a warehouse shop, and nothing goes to waste.
- Clothing: 5–10 business days of production (embroidery is stitched piece by piece).
- The Winter Register and Club & Home: 2–5 business days.
- Knitted pieces (such as the Fair Isle Knit) can take longer; the product page says so.
Shipping
We ship to the United States, Canada and Mexico, with tracking. Standard shipping: $8 USD. Free shipping on orders over $150 USD.
- United States: 1½ to 3 weeks in total.
- Canada and Mexico: allow 2 to 4 weeks.
If your order combines clothing with The Winter Register or Club & Home pieces, it may arrive in two packages on different days. Import duties or taxes in your country may apply.
For Christmas
To receive in the United States before December 25, order clothing by December 5 and The Winter Register or Club & Home pieces by December 11. Knitted pieces ordered from December 1 arrive in January. Outside the United States, order as early as you can.
If something arrived wrong
If your piece arrived with a defect or is not what you ordered, write to evernorthsociety@gmail.com within 30 days of delivery with a photo. We will remake it and ship it at no cost; there is no need to send it back.
Size exchanges
We accept one size exchange per order within 30 days of delivery, for pieces that are unworn, unwashed and with their labels. Write to us and we will send you the return address; once it arrives, we make your new size and ship it. Return postage is on you; shipping the new piece is on us. Numbered pieces keep their number.
Before ordering, check the size guide: if you are between two sizes, write to us and we will help.
Returns
Because each piece is made for you, we do not accept returns for change of mind, except where the law of your country gives you that right. If we cannot make something you paid for, we refund it in full.